Terms of Use

This website and product are operated by RespondFirst under the domains “respondfirst.com”, “respondfirst.uk”, “respondfirst.ca”, “respondfirst.com.au” (hereinafter referred to as the “website”) identified by the pages set up to provide access to the website.

About these terms of use

These terms of use (hereinafter the “terms of use”) and the associated Privacy Statement govern your access to and use of the website and product. You should read these terms of use carefully before using this website. Your access/use implies agreement.

The website and product is available for your use only on condition that you agree to these terms of use. By accessing/using the website and product, you are signifying your agreement to be bound by these terms. Certain other actions imply agreement to additional terms

In addition to the terms of use, there may also be specific terms (“additional terms”) which govern your use of, and access to, particular sections of the website and product. Since you are also bound by these additional terms, you should review them wherever they are offered to you.
Certain actions, payment or agreement on your part may mean that such services are additional to the normal terms and are subject to a separate agreement. When this happens you shall be offered additional terms through a hyperlink associated with these additional services. Since you are also bound by these additional terms, you should review them wherever they are offered to you.

Limited licence

RespondFirst grants you a limited, personal, non-transferable, non-sub-licensable, revocable licence to:

  • access and use the website, product, content and services only; and
  • access and use the website, product, content and services in the manner presented by RespondFirst only.

None of the content and/or information may be reverse-engineered, modified, reproduced, republished, translated into any other language or computer language, re-transmitted in any form or by any means, resold or redistributed without the prior written consent of RespondFirst. You may not make, sell, offer for sale, modify, reproduce, display, publicly perform, import, distribute, retransmit or otherwise use the content in any way, unless expressly permitted to do so by RespondFirst.

Modifications to the Terms

RespondFirst may revise and update these terms of use at any time. Your continued usage of the website and product after any changes to these terms of use will mean you accept those changes.

Modification to the information

While RespondFirst has made every effort to ensure that information on the website and product is free from error, RespondFirst does not warrant the accuracy, adequacy or completeness of material on these systems. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of RespondFirst. RespondFirst recommends that you seek independent advice before acting upon material on this website and product.

Errors and problems

While RespondFirst has made every effort to ensure that systems and information available on the website and product is and shall be free from error, RespondFirst does not guarantee that the website and product will be free from error, or that access to the website will be uninterrupted.

Privacy Policy

RespondFirst privacy policy governs the use of information collected from or provided by you at the website and /or product. A policy statement prepared by RespondFirst for the purposes of being made available to customers and the general public declaring the company’s commitment to the Privacy Act 1988 (Cth) (hereinafter the “Privacy Act”) for a company that, while not required by law, has decided to opt in to requirements as detailed in the Privacy Act is available on the RespondFirst website.

With respect to any personal information (related to you or to any other person) provided by you to RespondFirst, you represent to RespondFirst that you consent to and have obtained all necessary consents for the processing of such personal information, including the transfer of such information to be handled by RespondFirst in a manner as required by the Privacy Act, regardless of the privacy requirements and provisions of its state and country of origin or your or your associate’s state and country of residence.

Licence and Ownership

Any and all intellectual property rights (hereinafter called ”intellectual property”) associated with the website and its material and contents including course materials accessed via the product (hereinafter called the “content”) are the sole property of RespondFirst. The copyright for the content on this website is owned or licensed by RespondFirst and is protected by copyright.
Except where necessary for viewing the material on this website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these terms of use, no material on this website or product may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of RespondFirst.

Upon registering an account with RespondFirst you agree to grant us permission to make reference to any customer testimonials, feedback, business and/or trading names, logos and trademarks for promotional, sales and marketing purposes.

Outbound links

The website and product may contain links to third-party websites and resources (hereinafter referred to as “linked sites”). These linked sites are provided solely as a convenience to you and not as an endorsement by RespondFirst of the content on such linked sites. RespondFirst makes no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any linked site.

RespondFirst is not responsible for the availability of the linked site or the content or activities of such sites. If you decide to access linked sites, you do so at your own risk. If you do decide to make use of the link you should remember that your use of the linked site is likely to be subject to terms and conditions of use similar to these, including but not limited to, the linked site’s privacy policy. RespondFirst recommends that you review such terms before using the linked site.

To the fullest extent possible at law, RespondFirst makes no warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of third party material or products or services available through linked sites; or that third party material available from a linked site does not infringe the intellectual property rights of any person. Without impacting its ability to exclude itself from such responsibilities and warranties RespondFirst may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the RespondFirst website.

Inbound links

RespondFirst generally encourages and agrees to your linking to the website through a plain text link on your website without the need for agreement between yourself and RespondFirst. However, linking to any other page of the website is strictly prohibited, in the absence of a separate agreement between you and RespondFirst that clearly describes the rights and responsibilities of linking to other pages.

Any website or other device that links to the Home page or any page available therein is prohibited from:

  • replicating content; and/or
  • using a browser or border environment around the content; and/or
    implying in any fashion that RespondFirst is endorsing it or its products; and/or
  • misrepresenting any state of facts, including its relationship with RespondFirst; and/or
  • presenting false information about RespondFirst products or services; and/or
  • using RespondFirst logo(s) or trademark(s) without express written permission from RespondFirst.


While not refusing to accept ideas from you regarding information available on the website (hereinafter called “comments”) RespondFirst does not encourage you to make such comments. If you do send such comments, you acknowledge that:
They will not be considered confidential or proprietary, and
RespondFirst is under no obligation to keep such information confidential, and

RespondFirst will have an unrestricted, irrevocable, world-wide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such comments in any manner it chooses.

Disclaimer of Warranties

To the fullest extent permitted by law RespondFirst makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the website or product and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law and to the extent that RespondFirst is otherwise found responsible for any damages, RespondFirst is responsible for actual damages only. In no event shall RespondFirst, be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website and/or product.

Customer Service

Questions or comments regarding the website or product may be submitted in writing through our ‘Contact Us’ page.